Thanks BBB and reddit for the help on fighting Samsung on this issue. Well, today I just got notification that Samsung did not want to go into arbitration and refunded my full amount. they said they would find a third party arbitrator in the mean time to handle this issue with Samsung. Well just 2 weeks ago I faxed in the form accepting arbitration against Samsung. So I proceeded to the BBB (Better Business Bureau) filed a complaint against Samsung and posted my pictures and let it be, after about a month of back and forth with Samsung about this issue, BBB decided enough was enough and asked if I would like to go to arbitration. I even showed them all 9 of my photos and still were denying my charge back request. They basically gave me a run around and was then led to the online customer e commerce team which still denied me a refund. I was then able to contact customer service and explain the situation and that I had photos. So Samsung decided to charge back 275 dollars of the 300 they originally offered me. The pictures I have contradict the photo they took and sent me. It was a damaged housing around the charging port on the phone. However once Samsung received the device they found damage, so they sent me a picture of the damage. I was taking advice of others on this very Reddit about taking pictures before sending in the device for review. I got a galaxy s9 and traded in my old device to Samsung and was offered 300 dollars. So I been dealing with this for almost 2 months now. Other: If it doesn't fall in any of the other categories, post it here!.Tricks: Neat tricks or if you discover something that you want to share.Discussion: for discussion about Samsung or Samsung's products.Rumor: for rumors about Samsung or Samsung's products.News: for news about Samsung or Samsung's products.Link flair must be used (this prevents spam) No Offensive, Harassing or Inflammatory Language.No tech-support or “what should I buy” questions.No self-promotion (including referral links/codes).No posts that aren't directly related to Samsung.Posts must foster reasonable discussion.Join the official r/Samsung Discord Rules
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